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  • If I sit on the Upper Cover, will it be broken or easily bear me?

    As the upper covers of WC covers are not produced to bear load, they can be broken if you sit on them. We recommend that you comply with the warnings provided in our product installation and user manual.

  • Why do Metal Hinges rust although they are stainless steel? What should be done during cleaning?

    Hinges of our WC cover hinges are made of high quality stainless steel and a special treatment is carried out to strengthen its rust-free characteristics. However, acid-containing cleaning substances cause burning on the surface and therefore, the product may lose its rust-free characteristics. So, we recommend that you do not use acid-containing cleaning substances to clean these products.

  • How should I clean the WC Cover?

    You can clean the product with cotton-based damp cloth and clear water, soapy water or non-scratching and non-solvent cleaning substances (which do not contain oxidizer and chlorine).

  • Which Cleaning Materials should I use?

    Acid-containing cleaning materials can cause the product to get discolored. Therefore, you can prevent the product from losing it’s original look, by cleaning the product surface with a soft cloth and warm soapy water instead of liquid detergent.

  • The product that I purchased came out broken in the box. What should I do?

    The breakage which is discovered after delivery and which does not result from production is not covered by warranty. Therefore, we recommend that you open the packaging of product and check its contents at the time of delivery and if the product is damaged, return it without accepting the delivery. Once taken we cannot replace so this is imperative that they are checked.

  • Why should I have the water lines flush?

    On the initial hookup of the water supply to a newly installed piping system, all the lines should be thoroughly flushed to remove any particles of dirt or debris, including solvent glue and thread seal that may have fallen inside the pipe lines during assembly.  If the lines are not flushed, then these particles will be carried into the valve, where they may become lodged on the seal and cause a leak or constrict the water flow. To flush the line, open the drain valve at the end of the line and allow the water to flow out for several minutes into a bucket.  Repeat this procedure for each drain valve in your system.  Start on the lines that are closest to the water supply and work your way to those farthest away.

  • What is the warranty period?

    Warranty Period of VitrA Ceramic Sanitary Wares is 10 Years. But this does not include the internal flushing mechanism.

  • Why are The Gaskets of Internal Mechanisms Covered by 1-year Warranty?

    1-year warranty period has been determined based on the changes in water pressure, variability of water quality and inorganic materials.

  • Should I install an outdoor water filter?

    The answer is absolutely YES, if the water is coming into your home or business discolored, has a foul stench and sometimes a grainy feel and of course the unseen calcium. It is not good for you to drink or for your water applicances (toilets, sinks, washing machines and showers) especially where rubbers can be cut from the sand like sediment causing a leak into the toilet or a pebble keeping the valve open and the water is running on the inside. You will notice that your shower head a white at the tips and also clogged.